Comments for Notebook Hinge Crack

Comment on HP dv9000 notebook hinge crack update by S Lyle

S Lyle — Sun, 28 Dec 2008 17:21:38 +0000

Finally HP agreed to fix the hinge crack for free after we had already paid £300 to get it repaired! But 2 days before christmas they repaid the £300 hurrraaaayyy !!

For all you in the Uk that have the same problem call 0191 493 5307 HP customer service and they should now be aware of the problem, which is now recognised in the UK.

Thank you for this web site.

Comment on SUCCESS! HP now providing free repairs for some hinge cracks! by Scott Hoekstra

Scott Hoekstra — Sat, 27 Dec 2008 05:56:22 +0000

I know that my model doesn’t fall within their repair parameters, but I’m hoping to get some answers. I got a refurbished hp compaq nc4010 and the left hinge has cracked completely and the plastic cover for the hinge is cracked as well. I got it as a gift and don’t know who the seller was, if I found out who, is the seller responsible for selling bad product and thus responsible for the repair, or since it was a viable transaction I’m now stuck with the bill?…

Comment on HP Model dv5000 notebook hinge crack by Megan

Megan — Sat, 27 Dec 2008 01:09:22 +0000

I have the same problem. My laptops left hinge suddenly snapped after about 2 years. I took it to the store where I bought it and they wouldn’t fix it even though it was still under warranty and they wouldn’t even fix it at my expense! After about another month the other hinge broke and the only thing connecting the screen to the rest of the computer are the wires. My poor laptop is being propped up by a cardboard box and no longer moves every one I take it to says it will cost 400+ to fix and for that much I could pretty much buy a new laptop but I just cant afford it. I am a seriously unhappy camper. Any advice to what I can do?

Comment on HP Model dv5000 notebook hinge crack by S. Abraham

S. Abraham — Fri, 26 Dec 2008 22:56:28 +0000

I have a zv500 series HP laptop with the hinge broken.
s/n - CND4451D2v
p/n - PL996VA#ABA
service tag - ZV5320US

This model is not listed on HPs website as part of free repair? what should I do?

Comment on HP dv9000 & dv6000 notebook hinge crack results by Paul Wood

Paul Wood — Fri, 26 Dec 2008 15:40:09 +0000

Same problem, LH hinge split screen casing, dv9050ea purchased 11/06. Split became evident Mid-Dec 08. maybe because I didn’t use it that much. and took great care. Before finding this site, reported fault to HP UK, (including purchase date!!) first response was positive (thank you, Sophie) to the point of admitting that this was an Identified Issue and that my serial/product numbers confirmed eligibility. Went through to support, repeat every detail (which I’d submitted with my original email, everything fine until - where did you purchase the product? “PC World” (UK). Ah they are DSG, you will have to submit to them, but we will forward them your case number, don’t worry no problems. Next on to PC World. Sorry we have an agent who deals with our repairs, they will collect. Back home contact the agent, repeat all the details, they pick up the laptop,I ask for quick turnaround cos business use, sure enough came back a week later = Unrepaired!!! Why? 3 weeks out of warranty. Back to HP UK. Flat refusal to repair, despite about six emails. Realising I was not getting anywhere by straight human empathy I informed them that I am contacting Consumer Affairs. Only then did I discover your site. And the proclamation on US website that this problem will be fixed until May 2009. Of course, doesn’t mean they will fix here in UK. I’m sure they will stick to the minimum required by UK law. Have forwarded my case to HP USA you seem to get a better response over there, if it gets to Case Manager level (never been offered such a service here!). After that it will be email to CEO, follow up my Consumer Affairs case, or perhaps Office of Fair Trading. Thanks to your website for helping with my confidence to pursue this!!

Comment on Models with hinge cracks by Ken

Ken — Fri, 26 Dec 2008 14:29:49 +0000

HP ZX5000 , purchased Aug 2004 as desk top replacement, about 2 yrs later hinge became loose and display would not stay up. Contacted HP and was told out of warranty , I contended it was a design defect without success. Heard about other HP hinge problems earlier this year and contacted HP and was told would cost $300 to fix. Have been using with display propped up but would like to fix.

Comment on Another HP dv9000 notebook hinge crack update by Fernando Edington

Fernando Edington — Fri, 26 Dec 2008 00:37:26 +0000

I bought a HP pavilion 9207us in april 2007 and the left hinge was cracked. I contacted HP and they said as I live in brazil I have to send my laptop to a friend in the us to get it fixed. But I don’t have any. This was the first and the last notebook I buy from HP.

Comment on Another HP dv9000 notebook hinge crack update by Steve

Steve — Wed, 24 Dec 2008 17:23:31 +0000

Although this does not fix a broken hinge after it’s already broken, you can do this to help prevent a broken hinge in the first place. Periodically drop a single drop of thick dishwashing liquid soap onto the exposed hinge shaft (to lubricate the TIGHT nylon bearing in the hinge) and also slip a common business card underneath the hinge. The business card acts as a heat shield, and will prevent about 90% of the processor’s heat from reaching the hinge. Rather than getting HOT to the touch after extended computer usage, the hinge only gets mildly warm. Hope this helps you get better life out of your left hinge (the problem hinge).

Comment on HP dv9000 & dv6000 notebook hinge crack results by Ivan

Ivan — Tue, 23 Dec 2008 15:35:51 +0000

if you can’t find it on ebay write me an e-mail and i’ll send you a direct link to those hinches for pavilion dv9000

Comment on HP dv9000 & dv6000 notebook hinge crack results by Ivan

Ivan — Tue, 23 Dec 2008 15:21:47 +0000

HP Pavilion dv9000