Comments for Notebook Hinge Crack http://www.notebookhingecrack.com Hinge crack blog for HP and other notebooks Wed, 10 Mar 2010 14:56:39 +0000 http://wordpress.org/?v=2.2.3 Comment on Models with hinge cracks by Thomas. B http://www.notebookhingecrack.com/2008/02/27/models-with-hinge-cracks/#comment-3138 Thomas. B Sat, 06 Mar 2010 18:25:25 +0000 http://www.notebookhingecrack.com/2008/02/27/models-with-hinge-cracks/#comment-3138 Compaq Presario V5000 One hinge just snaped. Now the screen has to be bent for it to work. Not the greatest way of saying "please come again!" when walking out of the compaq store with all thses problems Compaq Presario V5000

One hinge just snaped. Now the screen has to be bent for it to work. Not the greatest way of saying “please come again!” when walking out of the compaq store with all thses problems

]]> Comment on SUCCESS! HP now providing free repairs for some hinge cracks! by Tim Pepin http://www.notebookhingecrack.com/2008/12/04/success-hp-now-providing-free-repairs-for-some-hinge-cracks/#comment-3135 Tim Pepin Wed, 03 Mar 2010 16:16:40 +0000 http://www.notebookhingecrack.com/2008/12/04/success-hp-now-providing-free-repairs-for-some-hinge-cracks/#comment-3135 Come to my face book page about HP's lack of hinge repairs. Join if you've had the same problem. Thank you! http://www.facebook.com/group.php?v=wall&gid=344101272445 Come to my face book page about HP’s lack of hinge repairs. Join if you’ve had the same problem. Thank you!

http://www.facebook.com/group.php?v=wall&gid=344101272445

]]> Comment on HP Model dv5000 notebook hinge crack by Kevin http://www.notebookhingecrack.com/2008/08/21/hp-model-dv5000-notebook-hinge-crack/#comment-3134 Kevin Wed, 03 Mar 2010 15:52:31 +0000 http://www.notebookhingecrack.com/2008/08/21/hp-model-dv5000-notebook-hinge-crack/#comment-3134 Bought a Pavilion DV5 14 months ago and the display hinges are now a single unit and both sides have failed so basically the two halves are held together with the wiring! Not only do the hinges snap but it also pulls them off the display cover so that need replacing too. Had numerous calls with HP being passed around and being cut off and eventually got through the the 30 people strong complaints team. I got the text book answer of not a "known issue" so we won't pay for the repair. They sometimes accept repairs within 14 days of the end of the warranty period but that is it. Apparently they don't accept there is a problem until enough of us have logged these hinge failures with them by calling HP direct that they start believing us. Don't know how many compliants they need before they believe us but make sure you call! Clearly HP have no idea what customer service is! Bought a Pavilion DV5 14 months ago and the display hinges are now a single unit and both sides have failed so basically the two halves are held together with the wiring! Not only do the hinges snap but it also pulls them off the display cover so that need replacing too.

Had numerous calls with HP being passed around and being cut off and eventually got through the the 30 people strong complaints team. I got the text book answer of not a “known issue” so we won’t pay for the repair. They sometimes accept repairs within 14 days of the end of the warranty period but that is it.

Apparently they don’t accept there is a problem until enough of us have logged these hinge failures with them by calling HP direct that they start believing us. Don’t know how many compliants they need before they believe us but make sure you call!

Clearly HP have no idea what customer service is!

]]> Comment on Another HP dv9000 notebook hinge crack update by Larry Jones http://www.notebookhingecrack.com/2007/11/05/another-hp-dv9000-notebook-hinge-crack-update/#comment-3133 Larry Jones Tue, 02 Mar 2010 13:19:22 +0000 http://www.notebookhingecrack.com/2007/11/05/another-hp-dv9000-notebook-hinge-crack-update/#comment-3133 The repair of the machine in my situation only kicked the can down the road. The cracked case from what I was told due to an overtightened hinge screw was repaired with a new screen case. Two years after and a month after the extended warranty expired the same left hinge was smoking and was glowing a bright red. H P had me sent the machine in for review and it was sent back in the same condition. The repair of the monitor cable was broken and for $550 they would fix it. This is the same left hinge that was fixed once under my extended warranty. So just over three years my left hinge was in need of two repairs which would have cost more than the cost of the machine and this was acceptable failure according to HP. The repair of the machine in my situation only kicked the can down the road. The cracked case from what I was told due to an overtightened hinge screw was repaired with a new screen case. Two years after and a month after the extended warranty expired the same left hinge was smoking and was glowing a bright red. H P had me sent the machine in for review and it was sent back in the same condition. The repair of the monitor cable was broken and for $550 they would fix it. This is the same left hinge that was fixed once under my extended warranty. So just over three years my left hinge was in need of two repairs which would have cost more than the cost of the machine and this was acceptable failure according to HP.

]]> Comment on Models with hinge cracks by j.t http://www.notebookhingecrack.com/2008/02/27/models-with-hinge-cracks/#comment-3132 j.t Thu, 25 Feb 2010 14:30:40 +0000 http://www.notebookhingecrack.com/2008/02/27/models-with-hinge-cracks/#comment-3132 bought mine in 07 , hinges broke in summer 08 and now broke this morning , waiting for some dumb asshole case manager to call me and tell me i have to pay bought mine in 07 , hinges broke in summer 08 and now broke this morning , waiting for some dumb asshole case manager to call me and tell me i have to pay

]]> Comment on Notebook Hinge Repair Success Stories by Exhissida http://www.notebookhingecrack.com/2008/04/02/notebook-hinge-repair-success-stories/#comment-3131 Exhissida Wed, 24 Feb 2010 15:19:13 +0000 http://www.notebookhingecrack.com/2008/04/02/notebook-hinge-repair-success-stories/#comment-3131 you have a wonderful site! you have a wonderful site!

]]> Comment on Models with hinge cracks by Daniel http://www.notebookhingecrack.com/2008/02/27/models-with-hinge-cracks/#comment-3130 Daniel Mon, 22 Feb 2010 04:33:30 +0000 http://www.notebookhingecrack.com/2008/02/27/models-with-hinge-cracks/#comment-3130 left hinge broke on my DV9000 just yesterday Bought from a sam club back in 2007 left hinge broke on my DV9000 just yesterday
Bought from a sam club back in 2007

]]> Comment on Models with hinge cracks by Sharon http://www.notebookhingecrack.com/2008/02/27/models-with-hinge-cracks/#comment-3129 Sharon Mon, 22 Feb 2010 03:58:40 +0000 http://www.notebookhingecrack.com/2008/02/27/models-with-hinge-cracks/#comment-3129 HP dv9700 Purchased in 2009 Left hinge broken along with the display cover HP dv9700
Purchased in 2009
Left hinge broken along with the display cover

]]> Comment on Another HP dv9000 notebook hinge crack update by Tony Day http://www.notebookhingecrack.com/2007/11/05/another-hp-dv9000-notebook-hinge-crack-update/#comment-3128 Tony Day Wed, 17 Feb 2010 22:27:44 +0000 http://www.notebookhingecrack.com/2007/11/05/another-hp-dv9000-notebook-hinge-crack-update/#comment-3128 I too have this hinge problem...at this point, not sure what to do about it. hopefully I can find some resolve in the future on here. I too believe this is a manufacturing defect and HP is resposible. I too have this hinge problem…at this point, not sure what to do about it. hopefully I can find some resolve in the future on here. I too believe this is a manufacturing defect and HP is resposible.

]]> Comment on Another HP dv9000 notebook hinge crack update by Andrew http://www.notebookhingecrack.com/2007/11/05/another-hp-dv9000-notebook-hinge-crack-update/#comment-3127 Andrew Wed, 17 Feb 2010 18:07:40 +0000 http://www.notebookhingecrack.com/2007/11/05/another-hp-dv9000-notebook-hinge-crack-update/#comment-3127 Wow, can't believe this many people have had the same problem. I bought my laptop about 3 years ago and noticed about months ago that the side of the casing was splitting. Now the left hinge is about to drop off. after reading everyones posts i don't feel like it would be worth wasting any time contacting HP. I have bought replacement hinges on ebay for $12 and there are videos online on how to fit them...with a bit of glue i think it should all be good...will report back! Wow, can’t believe this many people have had the same problem. I bought my laptop about 3 years ago and noticed about months ago that the side of the casing was splitting. Now the left hinge is about to drop off. after reading everyones posts i don’t feel like it would be worth wasting any time contacting HP. I have bought replacement hinges on ebay for $12 and there are videos online on how to fit them…with a bit of glue i think it should all be good…will report back!

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