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HP Model dv5000 notebook hinge crack
By admin | August 21, 2008
A few people have started to post about their experience with the HP Pavillion dv5000 notebook hinge cracking. I have no experience with this model, but have decided to create this post so others can post their experiences.
Please reply to this post with when you bought your notebook, how long it took to crack, and any specific details about the damage. If you’ve contacted HP, post those details here, but only if you’re using the dv5000 model.
Topics: Uncategorized |
August 23rd, 2008 at 8:30 am
I have DV5000 Hp laptop. The hinge cracked. Its only 2 years old.
August 29th, 2008 at 2:29 am
I have DV5000 Hp laptop. The hinge cracked. Its only 2 years old. same as ROy’s.. whr u from i am from india.it happened yest..
now what?
September 7th, 2008 at 12:00 pm
Same problem after owning for two years I am searching for repair parts hinge on left side broke. have been looking for a week now. this is frustrating
September 7th, 2008 at 4:30 pm
I have a DV5000 and the hinge cracked last week. It is 2 years old. Bummer!!! The hinge at HP is $ 70…. I am really upset about it now that I know this is potentially a material/engeneering defect.
Is there is a class action suit for the DV 5000 like there is for the DV6000 and 9000 owners( same problem) ?
September 7th, 2008 at 9:09 pm
Same story - 2 yrs old - hinge cracked…
September 12th, 2008 at 5:40 pm
two or three years old and just cracked
September 13th, 2008 at 1:45 pm
The reason the laptop hinges broke on my hp pavilion zv 5000 is the same as reported by many people on this web-site, the hot running conditions.
I tried several times to get the hp personnel to repair the hinges without success. I finally sent the computer in for repair and paid the $327.00. A couple months after the repair the computer stopped working and wouldn’t even boot up. I took the computer to Staples for diagnosis, because I was on vacation. The tech was very helpful and determined that the battery was defective and drained the electricity preventing the computer to boot up. Prior to this fatal error the computer ran hot because the “premium” lithium ion battery I purchased with the computer consumed most of the electricity, causing the hot running condition and thus the plastic hinge to break down. I took out the defective battery and the computer hasn’t run hot since (now the fan doesn’t come on but it always came on before the battery failed). As many others on this web-site have said, I am very disappointed in the way hp treats its customers with their defective products. Hope some people can benefit from this tale of woe.
I had a 3 year service pack that, of course, just expired before the hinges craked. hp extended no goodwill.
October 5th, 2008 at 3:35 pm
Same story as every one else - 2 years old dv5000 and the left hinge cracked. What is everyone doing to address this problem? Has anyone talked to HP about this?
October 14th, 2008 at 7:46 pm
Same story 2 1/2 years old, dv 5000 right hinge broke.
It seems like the hinge is binding up and causing it to break!
October 16th, 2008 at 5:12 pm
Right side hinge broke had hp laptop for 2 1/2 yrs.
October 18th, 2008 at 2:45 pm
Same deal here. Left hinge broke about 6 months ago, and now the right hinge has broke, so the screen won’t stay open.
October 28th, 2008 at 8:14 pm
same story hinges crack and the screen wont stay up. 3 1/2 year old laptop
November 2nd, 2008 at 10:53 am
Yep … same here … ZV5000 bought in Nov. 2006. Right hinge is cracked. And yep, it looks as though it gets binded up when opening. I have seen a website that intructions how to change the backlight on this machine. Looks useful for at least getting a glimpse at the hinge to try and troubleshoot wwwdotinstructabledotcom and search for zv5000. Might help, I don’t know … haven’t worked with mine yet.
November 2nd, 2008 at 11:01 am
http://www.instructables.com/id/How-to-Take-Apart-a-Laptop/
Sorry the sites was “instructables” not “instructable”
November 4th, 2008 at 4:51 am
Same ol’ story… Except I am in the Czech Republic on a study abroad. After the hinge broke, it was still usable, though quite annoying. Just yesterday, the screen came unplugged from the body and now the screen will not come on. Any solutions? Yes, I tried plugging it back in… still nothing…
November 9th, 2008 at 8:49 am
I have a HP dv9000 17″ screen, purchased little over 2 years ago, left hinge just broke in the past 2 weeks, very disappointing, considering how much this laptop cost.
November 19th, 2008 at 8:23 pm
Same. dv5139us - 2.5 years old. Hinges are broken on both sides. Happened all of a sudden. Now the monitor gives about an inch also. Not sure what to do b/c software and hardware are in perfect condition.
November 24th, 2008 at 10:00 am
Exactly the same problem as Erica. Laptop 2 years old. One hinge broke, the other gives about an inch. The broken one now binds up and is trying to break out of the screen frame. The rest of my V5000 works perfectly.
December 1st, 2008 at 4:30 am
Exactly the same problem with my dv9500. One year and 1 month old and the hinge is shot. It’s loose, closes on its own and is hard to open. Had trouble opening the stupid latch in the first place. Now it’s next to impossible. I’m just waiting for it to completely break off. I emailed support and was told there was NO defect in this model, instead it was due to usage, wear and tear. So in other words, the life of an HP laptop is a year? Do the math, $1300 plus for one year of use? And of course the warranty just expired. After telling me it wasn’t an HP problem, the tech has the nerve to ask if they’ve addressed my problem satisfactorily? Get real! Not one suggestion on how to have it repaired even at my expense. Totally useless communication. .
December 2nd, 2008 at 6:52 am
HP Pavilion DV5150US HINGE PROBLEM
Called tech support today. My hinges broke just under two years (both within the past week).
Complete joke. 3 Phone calls:
1st call: It will be $298 to fix
2nd call: It will be $298, but you will get a credit of $198 so it will only cost you $100. When I told him to just charge me the $100 then, he said, “Well, I’m really not sure it will only be $100, it could be the full $298. Asked to talk to supervisor and he hung up on me.
3rd call: Asked to talk directly to manager, they told me “there are no managers at the call center”. I re-explained my problem and they told me that a manager would say the same thing. I replied “But I thought there were no managers”… Operator hung up.
Long story short… buy a Dell…
December 6th, 2008 at 5:34 pm
HP pavillion dv5120us 17″ screen bought in Feb 06. left hinge cracked 8/08, bought a used hinge off of ebay for $15, fixed, no big deal. Now the right one cracked today, 12/08, and I can’t find the right one used - only a set of 2 new.
December 7th, 2008 at 12:32 am
I had the same problem
I ordered a new pair of hinges on ebay from china, they cost like 20 bucks with 10$ delivery. Its really easy to replace them yourself. the delivery took about 14 days to montreal but it was worth it as i saved almost 270$
December 7th, 2008 at 11:41 am
I joined the list. I have a dv5000 HP laptop and at first the screen would stay up when put at a 90+ degree angle. Now it will not stay up at all. I just disassembled the screen case and found both hinges broken. My laptop is approx 3 years old. All I need to repair is the 2 hinges. All they are is 2 cast metal brackets that attach to 2 stamped metal brackets. All I need is the cast metal parts. My estimates is they shouldn’t cost more than $1 each. From what I’m seeing here….looks like they could run 1000 times that.
December 7th, 2008 at 7:34 pm
Actually I double checked my laptop and found is a dz5000. Still both hinges have broken. I did some surfing and found the hinges available from a UK and China company for around $60. I ened up buying them from the China company on ebay. I’m hoping they had several positive feedback and used Paypal to purchase so I don’t get ripped off. The other company was a UK company that was on the internet. If everything works the fix will cost $60 and 30 minutes. If anyone needs info on the fix…just email me.
December 13th, 2008 at 7:37 pm
Same thing happened to me. A couple of days ago I just noticed that the left hinge on my dv5000 is broke. I noticed problems before when I closed the screen down, but now it is ridiculous. The whole top left binds up when I try to close it, and the back opens up. How does this even happen? I think HP needs to FIX THIS right now! What did everybody else do to fix this problem. I am not a happy camper.
December 17th, 2008 at 1:35 pm
Mine is about 3.5 years old. No heat damage, hinge just gave out or wore out.
December 19th, 2008 at 6:46 am
Wow, I thought it was something I did. I hve a DV900 - 2 years old - left hinge is broke….
December 19th, 2008 at 9:40 am
Good news, HP is repairing these left hinge problems for free. I just got off of the phone with them.
December 19th, 2008 at 9:24 pm
my dv5000’s hinges just cracked.. i’ve had it for a bit over 2 years.
December 20th, 2008 at 9:11 am
Well I have a semi success story. I stated earlier my laptop was a dv5000, actually it’s a zv5000. Still both hinges broke. I saw the posting here saying HP charges $327 to fix them. It’s my backup laptop so I decided to to take a chance and open the lid to see what was broken myself. I found on both sides that the hing part was cast metal not steel. From the stress of opening and closing both failed and a piece had broken off both sides. The hing uses friction to stay open, so no friction…no stay open. I found the part number on the side of the hinge and did some surfing. I found 2 people on ebay that sell a replacment set. One is UK, one China. I went with the China and for $60 a had a set of hinges. I ordered them on 12/7 and yesterday 12/19 they arrived and are now installed. Problem fixed. Not bad turn around given they shipped from China. The less than success part of this story is I probably should have started with HP…from a few other posts I saw after ordering I might have gotten HP to fix for free. If anyone is curious about the fix and doing it themselves just email me I’ll give you more details. mark0530@earthlink.net
December 20th, 2008 at 11:22 am
The hinge on my Compaq V5205NR has broken as well. Worst laptop I have ever owned, hands down (I’ve owned plenty, from many mfg’s: Toshiba, Dell, HP, and IBM)
December 20th, 2008 at 3:58 pm
same story. I thought I bought a quality computer…. it is definately a defect. Glad we can odrer hinges but we should even have to fix it ourselves…
December 20th, 2008 at 4:00 pm
er.. I ment we SHOULDN’T have to fix it ourselves
December 26th, 2008 at 3:56 pm
I have a zv500 series HP laptop with the hinge broken.
s/n - CND4451D2v
p/n - PL996VA#ABA
service tag - ZV5320US
This model is not listed on HPs website as part of free repair? what should I do?
December 26th, 2008 at 6:09 pm
I have the same problem. My laptops left hinge suddenly snapped after about 2 years. I took it to the store where I bought it and they wouldn’t fix it even though it was still under warranty and they wouldn’t even fix it at my expense! After about another month the other hinge broke and the only thing connecting the screen to the rest of the computer are the wires. My poor laptop is being propped up by a cardboard box and no longer moves
every one I take it to says it will cost 400+ to fix and for that much I could pretty much buy a new laptop but I just cant afford it. I am a seriously unhappy camper. Any advice to what I can do?