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HP Model dv2000 notebook hinge crack
By admin | August 21, 2008
A few people have started to post about their experience with the HP Pavillion dv2000 notebook hinge cracking. I have no experience with this model, but have decided to create this post so others can post their experiences.
Please reply to this post with when you bought your notebook, how long it took to crack, and any specific details about the damage. If you’ve contacted HP, post those details here, but only if you’re using the dv2000 model.
August 24th, 2008 at 9:31 am
HP zv6000, purchased 4-05 from Costco online. Left hinge broke 2-08, right hinge broke 8-08, HP won’t repair because it is out of warranty.
Question: Does this hinge problem apply to the current HP models such as dv9700t, or did they change the hinge design? Thanks in advance.
August 25th, 2008 at 2:12 pm
my dv9000 also cracked on lower left side. I got it from circuit ciy nov 06.
August 27th, 2008 at 7:53 am
HP 2135us, purchased July 2006 from Circuit City. Right hinge broke
September 6th, 2008 at 4:41 am
DV2120CA purchased December 06, left hinge broke September 08
September 8th, 2008 at 12:07 pm
dv2000t left hinge broke 6/08 - and since then the internal wirless card stopped working…possibly a direct result??? my frame is cracked and broken on the left side where the hinge is??? HELP!!
September 20th, 2008 at 2:23 am
hey Scott i have the exact model and problem as you, except my wireless still works. if you go to hp.com you can download a maintenance and service guide pdf. pay close attention to the 5.12 display assembly section, as it gives you part numbers for the hinges, plastic frame and wireless parts. you can type in on Google in order to buy and replace them yourself. I disassembled my laptop following their instructions, identified my broken parts, and ordered replacements online that way. hopefully everything will go smoothly when they arrive in the mail. best of luck!
September 20th, 2008 at 3:30 am
actually i looked more into it and all you need to really guarantee you have everything are the hinges from ebay (around 15) and the 430471-001 - HP Pavilion dv2000 Series Laptop LCD Display Panel Plastics Kit for the full featured dv2000’s and 417100-001 - HP Pavilion dv2000 Series Laptop LCD Display Panel Plastics Kit for the basic ones. refer to the dv2000 hp maintenance and service guide you get on the hp website for installation instructions.
September 20th, 2008 at 3:32 am
that fixes the hinges and plastic but i don’t believe the wireless chord is included in all that so you may have to buy that as well
September 20th, 2008 at 3:35 am
Just to clarify, the wireless chord is not needed if your wireless card is working already.
September 22nd, 2008 at 11:11 am
james,
thanks for the help but i ended up calling hp and talked them into fixing my computer for free even though im out of warranty. so i sent them my computer but unfortunately it was sent to the houston repair center which was damaged heavily by hurricane ike so now my computer is stuck there!
September 25th, 2008 at 3:37 pm
I too have this issue. I have an HP dv2000 (dv2047cl) that i’ve had for about a year and a half and I started to hear the case popping when I open it after 8 months or so. I do my own repairs normally so I removed the LCD bezel and found that the outer screw that holds the LCD to the hinge on my left was very loose and letting the LCD flex when opened or closed which forced open the plastic shell causing the popping. I snugged it up and it worked like new for about 6 months and then the LCD frame bracket broke apart. It split clean at the corner like it was never connected. This tells me that the LCD has to much movement inside shell and that in conjuction with the heat from the vent is what is causing this to happen. The worst part is they don’t sell the LCD frame bracket at all and i can’t find a replacement.
October 9th, 2008 at 7:16 am
hi i bought a dv4000 in 2005 and the left hinge cracked also. i have to wiggle the screen to make it work, i think this is a major problem with the laptops. Now the backside lower left corner of the screen has started to crack also.
October 11th, 2008 at 6:16 pm
If you have any hinge issue, call HP CASEMANGERs 1-877-917-4380 ext 08……they are all american in springfield missouri and will do it for free…..The Canadians will not do it for free
October 19th, 2008 at 2:23 pm
I got a HP pavilion dv2000 like a year ago and the hinge is very loose, much more than then the right side(i can push it like an inch in)this started like 3 months after i bought it.
November 14th, 2008 at 9:10 am
Hi guys, I have HP model # DV 2845se and my left hinge is just started to crack and i bought it in June 08. has anyone called HP on it. what do they say. i tried calling them but twice i hung up after one hour hold n hold. what is a solution to this one? i am very careful with all my things and i am totally upset with my this investment.
please let me know.
November 15th, 2008 at 3:15 pm
I bought my dv2550se around June 2007, and both my hinges have broken, along with cracks on the actual lid due to strain.
November 20th, 2008 at 12:44 pm
hey, i have a 2 year old dv2000 (2036ea) laptop and the hinge cracked and the lid stopped functioning properly around 6 months after purchase - warranty covered 1 year at john lewis not direct through hp - i called hp and they said they would not cover it, after they admitted to a wireless function problem which i had to pay an seperate shop to repair as they refused to admit it was a widespread fault on the model. Even after i told them how much time and money they had wasted me they refused the goodwill gesture of repairing my laptop. The crack has led INTO the lid now and looks ridiculous. As i need to shut the lid quite hard, the actual screen has lines on it when i tilt the lid
I am very disgruntled about this as i have wasted copious amounts of time and energy and the laptop is the one i will need for uni next year as i dont have the money for a new one..
please let me know ! thank you
November 23rd, 2008 at 2:19 am
I have an HP dv2000 notebook bought 9/06. The lid cracked in 10/08. This flaw is common to many HP notebooks because the cracks occur at the orifice designed to receive a lock. Nice idea but the hole creates a weak point in the strength of the lid, hence the cracks.
I wrote HP asking for repair since it is such a widespread design flaw. I gave the example of my Honda being out of warranty but Honda still repaired the transmission because they admitted the problem stemmed from a design flaw.
Not surprisingly, HP refused to repair my notebook.
Not surprisingly, this is my last HP product.
Does anyone know of a source from which to purchase a replacement lid at a reasonable price?
Many thanks.
November 23rd, 2008 at 3:14 am
If anyone decides to self-repair, link is to a website which seems to offer great prices on HP replacement hinges.
I am going to call the HP case manager number and see if they will fix for free. Will post updates.
http://www.pchub.com/uph/category/291-10-6006-0-0/LCD-Hinge.html
November 24th, 2008 at 1:01 pm
Check out HP’s site: they oficially released a formal note that they will repair the hinges for free:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=ca&docname=c01611512
2 months ago, I’ve spent hours with tech support, and finally spoke with a case manager who wasn’t helpfull at all. i was about to order the part from ebay and get it fixed.
I received the email as well, and now, by force, they have no choice, but repair it. The best of all: it’s FREE
good works all of you guys by insisting on the issue… For those who already gave up and got it fixed at their own fees, send HP the receipt, and they will reimburse your money.
Cheers.
Mess with the Best, Die Like the Rest
December 4th, 2008 at 4:07 pm
I have an HP Pavillion dv2000 notebook. Ireceived it as a gift last year. It was working fine lastnight but now my screen is blank. I do not know what to do. If anybody knows how to fix this, please respond…
December 11th, 2008 at 8:07 am
Soumaly,
Link is to an HP page that depicts warranty enhancements for the dv2000. Read the page to see if your computer qualifies for free repair. A blank screen is one of the symptoms described.
Good luck.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01087277&lc=en&dlc=en&cc=us&lang=en&product=1817074
December 11th, 2008 at 8:11 am
Thus far, HP is not offering to repair broken hinges on dv2000 notebooks. If you are a dv2000 owner, please email HP president Mark Hurd. Link is to an online contact form. He will delegate it to lower levels but maybe this way HP will see that the dv2000 suffers from the same hinge problem as the dv9000.
http://www.hp.com/hpinfo/execteam/email/hurd/index.html